Privacy Policy – Party Square

Last Updated: 15-11-2025

This Privacy Policy forms an integral part of the Party Square Terms & Conditions. By accessing the Party Square website, mobile application, or engaging our services (collectively, the “Platform”), you accept the practices described herein.

1. Our Commitment and Legal Framework

1.1 Commitment to Privacy: Party Square ("we," "us," or "our") is dedicated to protecting the privacy of our clients and website users. We recognize the importance of transparency and accountability in handling your digital personal data.

1.2 Governing Law: We process your data in compliance with all relevant Indian data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023, and the rules and regulations framed thereunder.

2. Affirmative Consent

2.1 Your Consent: By using our Platform or providing your information, you freely, specifically, and unambiguously consent to the collection, processing, and use of your Personal Data as outlined in this Policy.

2.2 Withdrawal of Consent: You have the right to withdraw your consent at any time by contacting our designated Grievance Officer (see Section 11). Withdrawal of consent may, however, restrict our ability to fulfill certain services that rely on that data.

3. Data We Collect and Methods

We collect data necessary for the Purpose Limitation principle (i.e., data that is strictly necessary to provide the service and improve user experience).

A. Identity & Contact Data: Name, phone number, email address, physical event address (for logistics). Essential for booking confirmation, service delivery (On-Time Execution), and customer support.

B. Event-Specific Data: Occasion type (birthday, anniversary), gender/age of the celebrant, theme preference, special instructions, custom message for decor. Necessary to fulfill the custom service and personalize the event experience.

C. Financial Transaction Data: Payment confirmation details, transaction ID, order history, refund status. Used by secure third-party payment processors to complete the Secure & Easy Booking process; we do not store card numbers, CVV, or full UPI PINs.

D. Technical Usage Data (Automatic): IP address, device type, browser information, pages visited, time spent on theme pages. Platform optimization, security audits, fraud prevention, and analyzing the performance of marketing campaigns.

4. How We Use Your Data

We use your Personal Data exclusively for the purposes disclosed to you, including:

• Executing and managing service orders, including logistics planning and material procurement.
• Coordinating with vetted partners (artists, delivery teams) to ensure flawless service delivery.
• Communicating order status, reminders, and feedback surveys via phone/sms/email/WhatsApp.
• Personalizing offers and recommending relevant services based on your booking history.
• Complying with mandatory legal, tax, and regulatory requirements in India.

5. Data Sharing and Disclosure

We only share your data with trusted entities strictly for the purpose of service fulfillment:

• Service Partners: Sharing your Name, Contact Number, and Event Address with the specific decorator, artist, or logistics team assigned to fulfill your booking.
• Payment Gateways: Sharing transaction details with third-party payment processors to facilitate Secure & Easy Booking.
• Legal Compliance: Disclosing data to government authorities or law enforcement when legally mandated or necessary to protect our rights, safety, and property.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will be bound by this Policy or a similar level of protection.

6. Data Security and Retention

6.1 Security Measures: We implement robust security practices (encryption, access controls, regular audits) to protect your Personal Data from unauthorized access, loss, or misuse, ensuring your data remains confidential.

6.2 Data Retention: We retain your data only for the duration necessary to provide our services, resolve disputes, comply with legal obligations (e.g., tax records), and enforce our agreements. Data is securely deleted or anonymized once the retention purpose is served.

7. Cookies and Tracking

We use standard tracking technologies (cookies, web beacons) to understand Platform usage, improve user navigation, and run targeted advertising.

You can manage or disable cookies through your browser settings, though this may impact the functionality of the Party Square Platform.

8. Your Data Principal Rights

In line with the DPDP Act, you, as the Data Principal, have the right to:

• Right to Access: Request confirmation and access to your Personal Data we hold.
• Right to Correction/Update: Request the rectification of any inaccurate or incomplete Personal Data.
• Right to Erasure (Deletion): Request the deletion of your Personal Data when it is no longer required for the purpose of processing, subject to our legal retention requirements.
• Right to Grievance Redressal: Nominate another person to exercise these rights on your behalf in certain circumstances.

9. Policy on Minors

The Party Square Platform is intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately so we can promptly delete it.

10. Policy Amendments

Party Square reserves the right to amend this Policy at any time. Any updates will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the Platform constitutes acceptance of the modified terms.

11. Grievance Redressal

For any questions, concerns, or to exercise your rights under this Policy, please contact our designated Grievance Officer:

Address: 40/2, Bommanahalli, Bangalore - 560068
Email: partysquare.in@gmail.com
Phone: +91 7989294213

We commit to acknowledging your request within 48 hours and aiming to resolve the concern within 7-14 working days.